Privacy Policy

Last Updated: 27th May 2026

Welcome to Centora Gold and Diamonds

We are committed to protecting the privacy and security of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Billing and Shipping Address
• Date of Birth (if voluntarily provided)
• Identification details where required by law

Transaction Information

• Purchase history
• Product preferences
• Payment details (processed through secure payment gateways)
• Order and delivery information

Technical Information

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer support and after-sales services
• Manage warranties, exchanges, and returns
• Communicate order status and delivery updates
• Improve our products and services
• Personalize customer experiences
• Send promotional offers, discounts, and marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Prevent fraud, unauthorized transactions, and security incidents

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment processing partners
• Logistics and courier service providers
• Technology and website service providers
• Regulatory authorities, government agencies, or law enforcement where required by law
• Professional advisors, auditors, and legal consultants

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Enhance user experience

You may choose to disable cookies through your browser settings; however, certain website features may not function properly.

6. Marketing Communications

With your consent, we may send promotional messages, product updates, offers, and event invitations through email, SMS, WhatsApp, or other communication channels.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in such communications.

7. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Restrict or object to certain processing activities

Requests may be submitted using the contact details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of such websites. Users are encouraged to review the privacy policies of those websites separately.

10. Children's Privacy

Our products and services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date.

12. Contact Us

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.