Privacy Policy
Effective Date: 01/04/2026
Alankar Gold and Diamonds is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your personal information when you interact with our jewellery business, whether in-store, online, or through any of our services.
1. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, date of birth, gender.
- Contact Information: Address, phone number, email address and KYC information.
- Transaction Details: Purchase history, payment information (processed securely), order preferences.
- Customer Experience Data: Feedback, communication records, preferences, and browsing activity on our website.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfilment: To process your purchases, deliver products, and provide customer service.
- Personalised Experience: To tailor our products, offers, and communications to your interests and preferences.
- Communication: To send you updates about your orders, promotional offers, events, and new collections. You may opt out of marketing communications at any time.
- Improvement of Services: To analyse usage and feedback and enhance our products and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal requirements.
3. Protection of Personal Details
We implement appropriate security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure storage and restricted access to your information.
- Use of encrypted payment gateways for online transactions.
- Regular review and update of our security practices.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Trusted Service Providers: Who assist in our business operations (e.g., delivery partners, payment processors), under strict confidentiality agreements.
- Legal Authorities: If required by law or to protect our rights and safety.
5. Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. You can manage cookie settings through your browser.
6. Access and Control
You have the right to:
- Access and update your personal information.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective upon posting.
8. Contact Us
For any questions, requests, or concerns about your privacy, please contact us at:
Alankar Gold and Diamonds is dedicated to ensuring your personal information is handled responsibly and transparently, providing you with a safe and personalised shopping experience.